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APEX Warranty Return Request Form

    Your Information
    Product Information
    Mail in Request

    If you would like to submit your return via mail, print and complete this form and mail it to:

    Portacool, LLC, Attn: Customer Service
    711 FM 2468, Center, TX, 75935

    The date code is in the first 5 digits of the serial number. Your cooler’s serial number is a series of all digits located on a metal plate on the outside of your evaporative cooler.

    If you have any questions or are requesting a warranty outside of the United States, please email them to: returns@portacool.com  or call (800) 695-2942, Monday – Friday (7:30 a.m. to 5:00 p.m. CST).