Portacool Portable Evaporative Coolers | Jetstream, Hurricane, Cyclone,  Hazardous Location
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Three Year Warranty

For three (3) years from date of purchase, Portacool B.V. (hereafter “Portacool”) warrants any original component part or parts of its Portacool Jetstream™ series portable evaporative coolers (the “Equipment”) that are found, upon examination by factory-authorized personnel, to be defective in material or workmanship. 

If the Equipment and/or its original component parts, develop a defect covered by this limited warranty within the applicable time periods described above, the same may be repaired by the customer after receiving the appropriate parts from Portacool or entirely replaced with a new product of the same by Portacool at the option of Portacool.

Portacool will ship a replacement product to you for replacement or repair under this warranty, freight prepaid. If the defective is a part (i.e. pump or motor) we only require the label from the manufacturer be returned for receiving. You can visit https://www.portacool.com/en/eu/support/return-merchandise-authorization to view examples of the labels required. If the defective product is the evaporative cooler, Portacool will arrange transportation of the new cooler to your location and will schedule the pick up of the cooler to be returned to the respective Portacool facility. We request you return requested information to Portacool within ten (10) business days from receipt of replacement. 

This warranty is void if: i) the Equipment and/or its component parts are found to have been misused, abused, repaired by or tampered with by unqualified personnel; ii) any of the product’s component parts have been replaced with parts that were not authorized Portacool replacement parts; iii) the product has been modified in any way (other than repairs made by qualified individuals with Portacool replacement parts); iv) the product has not been appropriately registered by its original purchaser; or v) the customer cannot show proof of purchase as the product’s original owner.