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Frequently Asked Questions

Our customer service team gets lots of questions about our portable evaporative coolers. We've answered some of our most common ones in video form and answered even more in the text below. If after going through these, you still have questions, please don't hesitate to give us a call at 1-800-695-2942.



What assembly is required?
A. None. Most Portacool® portable evaporative coolers are ready to use right out of the box.
How do I prepare my evaporative cooler for storage?
A. Drain the evaporative cooler, dry out the evaporative media, cover the evaporative cooler and store in a dry place.

I just ran my evaporative cooler for the first time and there is an unpleasant odor.
A. Our unique design and manufacturing technique, together with our superior materials, enable our products to perform efficiently within a wide range of conditions. When installed correctly, our evaporative media products allow complete molecular evaporation of water ensuring a pure, clean stream of air. When new, it is possible that a small amount of aromatic molecules may evaporate along with the water molecules, which could be detected as a slight smell. This scent lessens in time. Our product does not, in any way, allow harmful chemicals to be evaporated into the air stream.

My evaporative cooler is not putting out any cool air.
A. First, make sure the water source and electricity source are connected and working. Second, check to see if the KUUL evaporative media is damp. If not, adjust the water flow with the water adjustment valve. Third, make sure there is water in the tank. It should be allowed to fill before you turn the pump on.

What is the best environment to produce the most cool air?
A. For optimum performance, the temperature should be 85˚ F or higher and the relative humidity should be below 75%. However, Portacool evaporative coolers will reduce the temperature in almost any environment, making it more comfortable.

What is the difference between evaporative cooling and misting systems?
A. Misting systems spray a shower of water into the air that will collect on people, objects, equipment, floors, etc. Portacool evaporative coolers use the process of evaporation to produce cooler air, but do not produce a mist.

How often does the KUUL Comfort™ evaporative media have to be replaced?
A. Depending on the quality of maintenance and frequency of use, KUUL Comfort evaporative media typically last up to five years. However, should you have any questions about the life of the media in your Portacool® portable evaporative cooler, please call our tech support department for more detailed information.

Where can I buy replacement parts?
A. Replacement parts may be purchased online at www.shop.portacool.com or from any Portacool distributor. You may also contact Portacool Parts/Technical Support department for additional assistance.

What is the amount of moisture produced?
A. An increase in humidity of approximately two to five percent is produced, depending on the temperature and humidity of the environment. This increase is not noticeable in a ventilated area where the air produced by the cooler is exhausted.

How long will the water supply last in the tank?
A. With no direct water source available, the water will evaporate in a filled tank within two to 10 hours of operation, depending on the water capacity of the evaporative cooler, ambient conditions, temperature and humidity. A water source for refilling the tank is recommended by the manufacturer.

Where are the model and serial numbers found?
A. The model number can be found on a metal plate on the outside of the evaporative cooler. Model numbers begin with the letters “PAC.” Serial numbers are all digits.

What if my questions are not answered here?
A. Check out our videos on www.portacool.com or our YouTube channel. Our U.S.-based Tech Support staff is available 8 a.m. to 5 p.m. Central Time, Monday though Friday at (800) 695-2942 or you can e-mail them at support@portacool.com.

What if my questions aren't answered here?
A. Our Tech Support staff is available 8 a.m. to 5 p.m. Central Time, Monday though Friday at 1-800-695-2942 or you can e-mail us using our contact form.

Email, Chat or call

Reach out to a Portacool or Kuul specialist by filling out the form below. During business hours (Monday-Friday, 8 a.m. to 5 p.m. CST), you can also chat with us online or talk with a U.S.-based customer service representative by calling (800) 695-2942 or (936) 598-5651.